General terms and conditions

Version 12/01/2023

These General Terms and Conditions (“GYG GTC”), together with the Privacy Policy (https://www.ilb.com/privacy_policy) govern the use of the ilb online mediation platform (“GYG Platform”), which can be accessed through (i) http://www.ilb.de , http://www.ilb.com , and certain other websites powered by GYG (collectively the "GYG Website"), and (ii) certain mobile apps published by Pupperro (“GYG Apps”).

The GYG Platform is available to users worldwide. Certain portions of these GYG GTC will apply to you only if you reside in a specific country or region.

All Countries (Except the US): If you reside anywhere in the world except for the United State of America, Appendix A applies to you. United States of America: If you reside in the United States of America (including its territories and possessions), Appendix B applies to you. Appendix B includes a mandatory, binding individual arbitration clause, which means that you agree to submit most disputes related to the GYG Platform, our services, or these GYG GTC, to binding arbitration rather than proceeding in court. You may opt-out of arbitration only by following the procedure in Appendix B. Appendix B also includes a mutual waiver of class actions or jury trials.

1. About us

We, ilb, registered address Sonnenburger Straße 71-75, 10437 Berlin, Germany, registered with the Charlottenburg Local Court under HRB 132059 B, ("ilb" or "we" or "us") is the operator of the GYG Platform and are responsible for it accordingly. Our platform is available worldwide in multiple languages and is quick and easy to use. We operate the GYG Platform as an intermediary platform on which tours and Activities ("Activity”) are offered online by a variety of local activity providers such as amusement parks, museums, tour guides, boat tours around the world ("Suppliers"). The Activities include, for example, guided tours, cooking classes, sightseeing tours by bus, boat trips, tickets for sightseeing, and other services. We act as a commercial agent for the Suppliers. The descriptions, photographs, and other content for its own Activities originate from the respective Suppliers. We therefore have no direct influence on such content.

2. Scope

2.1 These GYG GTC apply to all visitors to and users of the GYG Platform and to all content within the offered operating systems (currently iOS, Android) ("Users"). As soon as you use the GYG Platform, you are obliged to comply with these GYG GTC. Therefore, please read them carefully during your first use.

2.2 They are available online and apply to all of our services, unless more specific terms and conditions for a specific service prevail. Should this be the case, we will make this clear at the appropriate time. Any of your terms and conditions that conflict with or deviate from the GYG GTC shall not apply unless we have expressly agreed to them in writing.

2.3 The use of the GYG Platform is only for you personally, i.e. you may not use it under any circumstances for business purposes. Keyword: Reselling tickets is absolutely forbidden ! This means that any use that goes beyond your personal use in your private environment and/or serves commercial or business purposes, those personally connected to you and/or other third parties, in particular the commercial resale of tickets, is strictly prohibited.

3. What we do

3.1 You can view Activities on the GYG Platform. The contract for the provision of the Activity is concluded exclusively and directly between you and the Supplier ("Service Agreement"). When you buy an Activity on the GYG Platform, you are not buying anything from us, but directly from the Supplier. Service Agreements are concluded by us on behalf and for the account of the Suppliers. We act as a commercial agent for the Suppliers and are commissioned and authorized by the Suppliers to conclude transactions directly between Suppliers and Users, e.g. you, and for the account of the Suppliers and to collect payments from the Users. We do not offer any activities ourselves and therefore do not become your contractual party to any Service Agreement. We do not act as the organizer, the landlord, reseller or other contractual partner in relation to the Service Agreement with you. We receive a commission from the Supplier for brokering the Service Agreement.